World Quality Month Celebration – An Evening with ASQ Chair John Timmerman

Friday, November 1, 2013
5:30pm – 9pm
MN Humanities Center, St. Paul, MN

“World Quality Month” was inaugurated in November 2010.  World Quality Month is an annual celebration of quality and its impact in the world.

MNASQ is proud to kick-off World Quality Month in Minnesota with a very special dinner program with ASQ Chair, Dr. John Timmerman.  Dr. Timmerman is a renowned expert in creating outstanding customer experiences by building and integrating business cultures, systems, and technologies.  His presentation, Innovation 2.0, will include:

* Learn key findings from the Global State of Quality Research.
* Understand the importance of behavioral economics in decision making and identifying opportunities.
* Identify key success factors for co-creating innovation with employees, customers, and partners.

Agenda
5pm     Networking
6pm     Dinner
7pm     Innovation 2.0 Presentation
8pm     Q&A / Networking

Recertification Units: 0.3

Members/Partners: $75    Non-Members: $85

Registration Deadline:  Wednesday, 10/30 @ noon

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About John Timmerman, Ph.D.

Dr. John Timmerman, Gallup’s Senior Strategist in Customer Experience and Innovation, is a renowned expert in creating outstanding customer experiences by building and integrating business cultures, systems, and technologies. Prior to joining Gallup, he served as the vice president of operations and quality for The Ritz-Carlton Hotel Company and most recently served as the global vice president of guest experience and rooms operations for Marriott’s portfolio of 18 brands and more than 3,700 hotels worldwide.

A recognized thought leader in the science of service, John has presented hundreds of lectures and consultations on designing customer-centric organizations across a globally diverse range of industries and enjoys developing new leaders by serving as a adjunct professor at the University of Delaware.  John is chairman of the American Society for Quality, which serves more than 70,000 quality professionals in 140 countries, and he is a a former senior examiner for the Malcolm Baldrige National Quality Award.

John received his bachelor’s degree in hotel, restaurant, and institutional management with honors from the University of Delaware and his master’s degree in service leadership and innovation from the Rochester Institute of Technology. He completed his doctorate in hospitality management at Iowa State University. Prior to starting his career in the hospitality industry, John served in the U.S. Marine Corps as a 2nd Force Reconnaissance Marine.

About World Quality Month:

Join the Global Quality Community in celebrating World Quality Month each November! World Quality Month provides a platform for acknowledging the efforts and accomplishments of the Global Quality Community. This is a time to celebrate—a time to showcase the advancements and valuable quality contributions in businesses, communities, and institutions. Together—through our collective passion for the community—we will raise the voice of quality worldwide.

Directions

Minnesota Humanities Center
987 Ivy Avenue East
St. Paul, MN 55106
651-774-0105

From the East (Minneapolis or St. Paul):
Take 94 east to 35E north
Exit on Maryland Avenue and turn right
Go 1.7 miles to Earl Street and turn left
Go 4 blocks to East Ivy Avenue and turn left
You will see the Humanities Center to your right

From the North:
Take 35E south to the Maryland Avenue exit
Turn left on Maryland Avenue
Go 1.9 miles to Earl Street and turn left
Go 4 blocks to East Ivy Avenue and turn left
You will see the Humanities Center to your right

From the South:
Take 35E north to Maryland Avenue exit
Turn right on Maryland Avenue
Go 1.7 miles to Earl Street and turn left
Go 4 blocks to East Ivy Avenue and turn left
You will see the Humanities Center to your right