We are looking for expository essays, opinion pieces, best practice studies, columns, book and media reviews, conference reports, and articles on topics about or related to quality. Publication preference will be given to content in alignment with the needs expressed
The world is tired of the annual “Do you love us?” survey as well as the transaction survey. Yet more than 20 percent of consumers failed to complain, even once, about their most serious problem over the last year. What are some innovative ways of getting actionable customer feedback? On Wednesday April 27th we hosted an informative webinar where industry leading expert, John Goodman, discussed three of the most interesting non-traditional approaches that instigate action. Click on the title above to access the webinar recording, slide deck and additional resources.